Data Processing Addendum

Last modified: September 27, 2022

This Data Processing Addendum, including the Standard Contractual Clauses and UK Addendum referenced herein and Exhibits  A and B to this addendum (“DPA”), is incorporated into any existing and currently valid Terms of Use (the “Agreement”) either previously or concurrently made between you (together, with any subsidiaries and affiliated entities, collectively, “Customer”) and Norhshore.ai Inc. (Dba CharmVerse) (together, with any subsidiaries and affiliated entities, collectively “CharmVerse” or “Processor”) and sets forth additional terms that apply to the extent any information you provide to CharmVerse pursuant to the Agreement includes Personal Data (as defined below). 

1.0 Defined Terms. The following definitions are used in this DPA

1.1 “Authorized Personnel” means (a) CharmVerse’s employees who have a need to know or otherwise access Personal Data for the purposes of performing applicable services; and (b) CharmVerse’s contractors, agents, and auditors who have a need to know or otherwise access Personal Data to enable CharmVerse to perform its obligations under the Agreement and this DPA, and who are bound in writing by confidentiality and other obligations sufficient to protect Personal Data in accordance with the terms and conditions of this DPA.

1.2 “CCPA” means the California Consumer Privacy Act of 2018, Cal. Civ. Code § [1798.100 – 1798.199.100]).

1.3 “Data Protection Laws” means all applicable federal, state, and foreign data protection, privacy, and data security laws, as well as applicable regulations and formal directives intended by their nature to have the force of law, including, without limitation, the EU Data Protection Laws, UK Data Protection Laws, and the CCPA but excluding, without limitation, consent decrees.

1.4 “EU Data Protection Laws” means GDPR together with any applicable implementing legislation or regulations of the European Union or Member State laws, as amended from time to time.

1.5 “GDPR” means General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.)

1.6 “Personal Data” means any information relating to an identified or identifiable natural person that is Processed by CharmVerse on behalf of Customer in connection with providing the Services to Customer, when such data is protected as “personal data” or “personally identifiable information” or a similar term under Data Protection Law(s). 

1.7 “Process” or “Processing” means any operation or set of operations that is performed upon Personal Data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.

1.8 “Security Breach” means a confirmed breach of CharmVerse’s security measures leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data. 

1.9 “Standard Contractual Clauses” of “SCCs” means the model clauses for the transfer of Personal Data to processors established in third countries approved by the European Commission, the approved version of which is set out in the European Commission Implementing Decision (EU) 2021/914 of 4 June 2021 and at https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?uri=CELEX%3A32021D0914&locale=e.

1.10 “UK Addendum” means the International Data Transfer Addendum to the EU Commission Standard Contractual Clauses (the “SCCs” defined above) issued by the Commissioner under S119A(1) Data Protection Act 2018, Version B1.0, in force 21 March 2022 and available at https://ico.org.uk/media/for-organisations/documents/4019539/international-data-transfer-addendum.pdf. 

1.11 “UK Data Protection Laws” means all laws relating to data protection, the Processing of Personal Data, privacy and/or electronic communications in force from time to time in the United Kingdom, including the United Kingdom GDPR and the Data Protection Act 2018.  

1.12 “UK GDPR” means the United Kingdom General Data Protection Regulation, as it forms part of the law of the United Kingdom by virtue of section 3 of the European Union (Withdrawal) Act 2018.  

1.13 The terms “Processor”, “Controller”, and “Data Subject” shall have the meanings given to them under the GDPR. Any capitalized terms herein that are not defined in this DPA shall have the meanings associated with them in the Agreement, and are hereby adopted by reference in this Addendum.  

2.0 Processing and Transfer of Personal Data

2.1 Customer Obligations. Customer is the Controller of Personal Data and shall (a) determine the purpose and essential means of the Processing of Personal Data in accordance with the Agreement; (b) be responsible for the accuracy of Personal Data; and (c) comply with its obligations under Data Protection Laws, including, when applicable, ensuring Customer has a lawful basis to collect Personal Data, providing Data Subjects with any required notices, and/or obtaining the Data Subject’s consent to process the Personal Data.

2.2 CharmVerse Obligations. CharmVerse is the Processor of Personal Data and shall Process Personal Data on Customer’s behalf in accordance with Customer’s written instructions (unless waived in a written requirement) provided during the term of this DPA. The parties agree that the Agreement, including this DPA, together with Customer’s use of CharmVerse’s services in accordance with the Agreement, constitutes Customer’s complete and final written instructions to CharmVerse in relation to the Processing of Personal Data, and additional instructions outside the scope of these instructions shall require a prior written and mutually executed agreement between Customer and CharmVerse. In the event CharmVerse reasonably believes there is a conflict with any Data Protection Law and Customer’s instructions, CharmVerse will inform Customer promptly and the parties shall cooperate in good faith to resolve the conflict and achieve the goals of such instruction.

2.3 Data Use. Except for the use of Personal Data as necessary to bring and defend claims, to comply with requirements of the legal process, to cooperate with regulatory authorities, and to exercise other similar permissible uses as expressly provided under Data Protection Laws, CharmVerse shall not retain, use, sell, or disclose the Personal Data that is not de-identified or aggregated for analytics, for any purpose, including other commercial purposes, outside of the direct business relationship with Customer.

2.4 Location of Processing. The parties acknowledge and agree that Processing of Personal Data will occur in the United States and perhaps in other jurisdictions outside the residence of a Data Subject and Customer shall comply with all notice and consent requirements for such transfer and processing to the extent required by Data Protection Laws.

2.5 Return or Destruction of Data. CharmVerse shall return or securely destroy Personal Data, in accordance with Customer’s instructions, upon Customer’s request or upon the termination of Customer’s account(s) unless Personal Data must be retained to comply with applicable law.

3.0 EU and United Kingdom Data Protection Laws.

This Section 3 shall apply with respect to Processing of Personal Data when such Processing is subject to the EU Data Protection Laws or UK Data Protection Laws.

3.1 Transfers of Personal Data. Customer acknowledges and agrees that CharmVerse is located in the United States and that Customer’s provision of Personal Data from the European Economic Area or Switzerland (“EU”) or the United Kingdom to CharmVerse for Processing is a transfer of Personal Data to the United States. All transfers of Customer Personal Data out of the EU (“EU Personal Data”) or the United Kingdom (“UK Personal Data”) to the United States shall be governed by the Standard Contractual Clauses, and the UK Addendum as applicable, as follows:

3.1.1 For such transfers of EU Personal Data, the terms of Module 2 of the SCCs for Controller to Processor transfers, together with Annexes set out in Exhibit A to this DPA, are incorporated in this DPA, and the parties agree that the following terms apply: (a) Clause 7 shall not apply; (b) Option 2 of Clause 9(a) shall apply with a time period of 30 days in advance; (c) the optional language in Clause 11(a) shall not apply; (d) the governing law shall be that of Ireland in Clause 17; (e) disputes shall be resolved by the courts of Ireland in Clause 18; and (f) the annexes are completed in Exhibit A to this DPA.

3.1.2 For such transfers of UK Personal Data, Module 2 of the SCCs shall apply as set forth in subsection 3.1.1. above, and the UK Addendum as set out in Exhibit B to this DPA shall apply and is incorporated into this DPA.

3.2 GDPR Contractual Requirements. CharmVerse shall: (a) assist Customer, to a reasonable extent, in complying with its obligations with respect to EU Personal Data pursuant to Articles 32 to 36 of GDPR; (b) maintain a record of all categories of Processing activities carried out on behalf of Customer in accordance with Article 30(2) of the GDPR; and (c) cooperate, on request, with an EU supervisory authority regarding the performance of the Services under the Agreement.

3.3 Sub-processors. Customer grants a general authorization to CharmVerse and its affiliates to appoint as sub-processors the entities set out in Exhibit A attached hereto, and for the sub-processing activities described there on, as it may be updated from time to time. 

4.0 CCPA

This Section 4 shall apply with respect to Processing of Personal Data when such Processing is subject to the CCPA. CharmVerse acts as Customer’s service provider with respect to such Processing. CharmVerse shall Process such Personal Data only for the purpose of providing the services to Customer, and shall not sell such Personal Data. For purposes of this Section 4, the terms “service provider” and “sell” shall have the meanings given to them under the CCPA. 

5.0 Customer Representation and Warranty

Customer represents and warrants on behalf of itself and its employees that the Personal Data provided to CharmVerse for processing under the Agreement and this DPA is collected and/or validly obtained and utilized by Customer and its employees in compliance with all Data Protection Laws, including without limitation the disclosure, informed affirmative consent and targeted advertising provisions of the CCPA, UK GDPR, and EU Data Protection Laws, including without limitation Chapter II of the GDPR, and Customer shall defend, indemnify and hold harmless CharmVerse from and against all loss, expense (including reasonable out-of-pocket attorneys’ fees and court costs), damage, or liability arising out of any claim arising out of a breach of this Section 5.

6.0 Data Protection

6.1 Data Security. CharmVerse will utilize commercially reasonable efforts to protect the security, confidentiality, and integrity of the Personal Data transferred to it using reasonable administrative, physical, and technical safeguards. Notwithstanding the generality of the foregoing, CharmVerse shall: (a) employ reasonable administrative, physical, and technical safeguards (including commercially reasonable safeguards against worms, Trojan horses, and other disabling or damaging codes) to afford protection of the Personal Data in accordance with Data Protection Laws as would be appropriate based on the nature of the Personal Data; (b) utilize commercially reasonable efforts to keep the Personal Data reasonably secure and in an encrypted form, and use industry standard security practices and systems applicable to the use of Personal Data to prevent, and take prompt and proper remedial action against unauthorized access, copying, modification, storage, reproduction, display, or distribution of Personal Data; and (c) cease to retain documents containing Personal Data, or remove the means by which Personal Data can be associated with particular individuals reasonably promptly after it is reasonable to assume that (i) the specified purposes are no longer being served by CharmVerse’s retention of Personal Data, and (ii) retention is no longer necessary for legal or business purposes.

6.2 Authorized Personnel; Sub-processors. CharmVerse shall ensure that Authorized Personnel has committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality with obligations at least as restrictive as those contained in this DPA. In addition, CharmVerse is authorized to use sub-processors provided that CharmVerse shall enter into an agreement with any such sub-processor containing data protection obligations that are at least as restrictive as the obligations under this DPA.

6.3 Security Breaches. After confirmation of a Security Breach, CharmVerse will promptly: (a) notify Customer of the Security Breach; (b) investigate the Security Breach; (c) provide Customer with necessary details about the Security Breach as required by applicable law; and (d) take reasonable actions to prevent a recurrence of the Security Breach. CharmVerse agrees to cooperate in Customer’s handling of the matter by: (a) providing reasonable assistance with Customer’s investigation; and (b) making available relevant records, logs, files, data reporting, and other materials related to the Security Breach’s effects on Customer, as required to comply with Data Protection Laws.

7.0 Data Subjects Request

CharmVerse shall reasonably assist Customer with the fulfillment of Customer’s obligations to Data Subjects exercising rights afforded by Data Protection Laws, including Chapter III of GDPR. CharmVerse will correct Personal Data as soon as reasonably practicable upon receiving a request from Customer to correct an error or omission in the Personal Data that is in CharmVerse’s possession or under CharmVerse’s control.

8.0 Audits

Within thirty (30) days of Customer’s written request, and no more than once annually and subject to the confidentiality obligations set forth in the Agreement, CharmVerse shall make available to Customer (or a mutually agreed upon third-party auditor) information reasonably necessary to demonstrate CharmVerse’s compliance with the obligations set forth in this DPA.

9.0 Miscellaneous

9.1 Conflict. In the event of any conflict or inconsistency between this DPA and Data Protection Laws, Data Protection Laws shall prevail. In the event of any conflict or inconsistency between the terms of this DPA and the terms of the Agreement, the terms of this DPA shall prevail solely to the extent that the subject matter concerns the Processing of Personal Data.

9.2 Amendments. This DPA shall not be modified except by a written instrument signed by the parties. To the extent that it is determined by any data protection authority that the Agreement or this DPA is insufficient to comply with Data Protection Laws or changes to Data Protection Laws, Customer and CharmVerse agree to cooperate in good faith to amend the Agreement or this DPA or enter into further mutually agreeable data processing agreements in an effort to comply with all Data Protection Laws.

9.3 Liability. Each Party’s liability arising out of or related to this DPA, whether in contract, tort or under any other theory of liability, is subject to the limitations of liability contained in the Agreement. For the avoidance of doubt, each reference herein to the “DPA” means
this DPA including its exhibits and appendices.

9.4 Entire Agreement. This DPA is without prejudice to the rights and obligations of the parties under the Agreement which shall continue to have full force and effect. This DPA, together with the Agreement, is the final, complete and exclusive agreement of the Parties with respect to the subject matter hereof and supersedes and merges all prior discussions and agreements between the parties with respect to such subject matter.

Exhibit A: Standard Contractual Clauses

This Annex forms part of the Standard Contractual Clauses

Annex I

Data exporter

Data exporter is Customer.

Address: the Customer’s address set out in the Agreement.

Contact person’s name, position, and contact details: the Customer’s contact details as set out in the Agreement/order form. 

Activities relevant to the data transferred under these Clauses: activities necessary to provide the Services described in the Agreement. 

Signature and date: Customer is deemed to have signed this Annex I by accepting CharmVerse’s Terms of Use. 

Data importer

The data importer is CharmVerse.

Address: 75 Midchester Ave, White Plains, NY 10606

Contact person’s name, position, and contact details:
Alex Poon, CEO, alex.poon@charmverse.io 

Activities relevant to the data transferred under these Clauses: activities necessary to provide the Services described in the Agreement. 

Signature and date: CharmVerse is deemed to have signed this Annex I by accepting CharmVerse’s Terms of Use 

Categories of data subjects whose personal data is transferred

Data exporter may submit Personal Data to CharmVerse, the extent of which is determined and controlled by the data exporter in its sole discretion, and which may include, but is not limited to Personal Data relating to the following categories of data subjects: (i) the data exporter’s end-users including employees, contractors, representatives, business partners, collaborators, and customers, and (ii) persons with whom data exporter is collaborating through use of data importer’s Services which may include its representatives, business partners, collaborators, customers, and potential customers. 

Categories of personal data transferred

Data exporter may submit Personal Data to CharmVerse, the extent of which is determined and controlled by the data exporter in its sole discretion, and which may include, but is not limited to the following categories of Personal Data: (a) First and last name; (b) Discord ID; (c) Crypto wallet address(es); (d) Employer; (e) Contact information (company, email, phone, physical business address); (f) Connection data; (g) Localisation data; and (h) other data in an electronic form used by Customer in the context of the Services.

Sensitive data transferred (if applicable)

None

The Frequency of the Transfer

Continuous

Nature of the processing 

The processes may include collection, storage, retrieval, consultation, use, erasure or destruction, disclosure by transmission, dissemination, or otherwise making available data exporter’s data as necessary to provide the Services in accordance with the data exporter’s instructions, including related internal purposes (such as quality control, troubleshooting, product development, etc.).

Purpose(s) if the data transfer and further processing 

The objective of the processing of Personal Data by the data importer is the performance of the contractual services related to the Agreement with the data exporter.

The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period. 

Personal data is retained for so long as is reasonably necessary to fulfill the purposes for which the data was collected, to perform our contractual and legal obligations, and for any applicable statute of limitations periods for the purposes of bringing and defending claims 

Competent Supervisory Authority

Identify the competent supervisory authority/ies in accordance with Clause 13 

Irish Data Protection Commission

Annex II: Technical And Organisational Measures Including Technical And Organisational Measures To Ensure The Security Of The Data

Processor will maintain reasonable administrative, physical, and technical safeguards for the protection of the security, confidentiality, and integrity of personal data transferred to Processor as described in this DPA.

Annex III: Processor’s Sub-Processors

By entering into this DPA, the Customer  has authorized the use of the listed Sub-processors below: 

Amazon Web Services

Permitted Sub-Processor Activities: Infrastructure

Contact: aws-EU-privacy@amazon.com

Address: 410 Terry Avenue North, Seattle, WA

Processing Location: Washington, USA

Datadog, Inc.

Permitted Sub-Processor Activities: Developer tool and logging

Contact: gdpr@datadoghq.com

Address: 620 8th Avenue, Floor 45, New York, NY 10018

Processing Location: California, USA

Mixpanel, Inc.

Permitted Sub-Processor Activities: Developer tool and logging

Contact: compliance@mixpanel.com

Address: 1 Front St Ste 2800, San Francisco, CA, 94111-5385

Processing Location: California, USA

Exhibit B: UK Addendum

Standard Data Protection Clauses to be issued by the Commissioner under S119A(1) Data Protection Act 2018  

International Data Transfer Addendum to the EU Commission Standard Contractual Clauses  

VERSION B1.0, in force 21 March 2022  

This Addendum has been issued by the Information Commissioner for Parties making Restricted Transfers. The Information Commissioner considers that it provides Appropriate Safeguards for Restricted Transfers when it is entered into as a legally binding contract.

Part 1: Table
Table 1: Parties

Start Date

• The effective date of the DPA

The Parties

• Exporter (who sends the Restricted Transfer).
• Importer (who receives the Restricted Transfer)

Parties details

• Full legal name: As set out in Annex I of Exhibit A 
Trading name (if different):
Main address (if a company registered address): 
As set out in Annex I of Exhibit A Official registration number (if any) (company number or similar identifier):
• Full legal name: As set out in Annex I of Exhibit A Trading name (if different): CharmVerse  Main address (if a company registered address): As set out in Annex I of Exhibit A Official registration number (if any) (company number or similar identifier): N/A 

Key Contact

• Full Name (optional): As set out in Annex I of Exhibit A Job Title: As set out in Annex I of Exhibit A Contact details including email: As set out in Annex I of Exhibit A 
• Full Name (optional): As set out in Annex I of Exhibit A Job Title: As set out in Annex I of Exhibit A Contact details including email: As set out in Annex I of Exhibit A

Signature (if required for the purposes of Section 2)

• Exporter is deemed to have signed this Addendum by accepting CharmVerse’s Terms of Use.
• Importer is deemed to have signed this Addendum by accepting CharmVerse’s Terms of Use.

Table 2: Selected SCCs.

Modules and Selected Causes

• Addendum EU SCCs
• The version of the Approved EU SCCs which this Addendum is appended to, detailed below, including the Appendix Information: Date: As set out in the DPA Reference (if any): As set out in the DPA Other identifier (if any): N/A

Table 3: Appendix Information

• “Appendix Information” means the information which must be provided for the selected modules as set out in the Appendix of the Approved EU SCCs (other than the Parties), and which for this Addendum is set out in:  
• Annex 1A: List of Parties: As set out in Annex I of Exhibit A
• Annex 1B: Description of Transfer: As set out in Annex I of Exhibit A
• Annex II: Technical and organizational measures including technical and organizational measures to ensure the security of the data: As set out in Annex II of Exhibit A
• Annex III: List of Sub processors: As set out in Annex III of Exhibit A

Table 4: Ending this Addendum when the Approved Addendum Changes

• Ending this Addendum when the Approved Addendum changes
• Which Parties may end this Addendum as set out in Section 19: Importer & Exporter

Part 2: Mandatory Clauses

• Mandatory Clauses
• Part 2: Mandatory Clauses of the Approved Addendum, being the template Addendum B.1.0 issued by the ICO and laid before Parliament in accordance with s119A of the Data Protection Act 2018 on 2 February 2022, as it is revised under Section 18 of those Mandatory Clauses.